Shipping policy
Shipping Policy
We lovingly hand-pack every Little Wattles Play order from our small studio in LESMURDIE, WA. Below is everything you need to know about how your order will make its way to you.
Processing Times
Orders are usually packed and dispatched within 2–4 business days.
During busy periods or product launches, there may be slight delays — but we’ll always do our best to keep things fizzing along quickly.
Custom or made-to-order items may take longer to prepare; please refer to individual product pages for estimated dispatch times.
Shipping Options
We currently ship Australia-wide via Australia Post or another reliable courier.
You’ll receive a tracking number once your order is dispatched.
Estimated delivery times:
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Standard: 3–10 business days
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Express: 1–4 business days
Delivery times are estimates and may vary depending on your location and postal delays.
Shipping rates are calculated at checkout.
Local Pickup – LESMURDIE, WA
We offer free local pickup from our home studio in LESMURDIE, WA 6076.
Pickup hours: Monday to Friday, 3:30–6:00pm.
After placing your order, you’ll receive a Ready for Pickup email.
Authority to Leave
Unless you specify otherwise, parcels may be left in a safe location at your address if you're not home.
Little Wattles Play is not responsible for any loss or damage once a parcel is marked as delivered by the carrier.
International Shipping
We currently only ship within Australia. We hope to expand in the future.
Lost or Delayed Parcels
We’ll always do our best to ensure your order arrives safely. If a parcel is lost or misdelivered, we’ll work with Australia Post to resolve the issue. Please allow time for their investigation before a replacement or refund is issued.
If your parcel seems delayed:
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Check your tracking link
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Contact Australia Post or the courier
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Reach out to us — we’re happy to assist
If a parcel is lost in transit and cannot be recovered, we’ll work with you to offer a replacement or store credit, in line with Australian Consumer Law.
PREORDER ITEMS
Certain products may be sold as preorder items with estimated dispatch dates clearly stated on the product page. By purchasing a preorder item, you acknowledge and agree to the stated dispatch timeframe.
If an order contains both preorder and in stock items, the entire order will be dispatched together on the applicable preorder dispatch date. We do not split orders.
Where multiple preorder dates are selected within the same order, all items will be shipped on the later dispatch date.
Dispatch dates are estimates and may be subject to change due to production or supplier delays. Customers will be notified of any significant changes.
Important Notes
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Please double-check your address at checkout. We can’t refund or replace parcels sent to incorrect addresses entered by customers.
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We are not responsible for postal delays due to Australia Post, couriers, or weather events.
Questions?
Email us at hi@littlewattlesplay.com.au. We’re always happy to help.