Refund policy
Returns & Refunds Policy
We want you to love your Little Wattles Play goodies! If something isn’t quite right, we’re here to help.
Returns
Due to the handmade and sensory nature of our products, we do not accept returns for change of mind.
If your order arrives damaged or faulty, please contact us within 30 days of receiving your items, and we’ll happily organise a replacement or refund.
How to request a refund or replacement:
Please email us at hi@littlewattlesplay.com.au with:
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Your order number
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A brief description of the issue
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A clear photo of the product
We’ll review your request and respond within 2–3 business days.
PREORDER ITEMS
Preorder items are made to order and secured specifically for you once your purchase is placed. For this reason, we do not accept returns, exchanges or change of mind cancellations on preorder items.
Refunds or replacements will only be provided if the item is faulty, damaged or not as described, in accordance with Australian Consumer Law.
If your order contains both preorder and in stock items, the entire order will be treated as a preorder and subject to the above terms.
Non-returnable items
To keep things safe and hygienic for all our customers, we’re unable to accept returns on:
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Opened or used products
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Items returned after 30 days
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Custom or made-to-order products
If you have any questions, feel free to reach out — we’re always happy to help.